Things change, even for consumers of products and services, in which thanks to the Internet, they go from passive consumers to active consumers, and that is why companies need tools to interact with their customers.
In the Get Satisfaction line we now present you Bearhug, a new platform that precisely allows that interaction between companies and their customers, a more direct deal in which precisely customers have at their disposal the possibility of asking their questions, establishing their reviews and evaluations, contributing ideas, and even following the status of the products and services that companies offer them.
For now, simply ask for the invitation code, which will not take long to arrive, to register, getting a url with a custom subdomain, that give access to the page where customers can interact, and administrators access the control panel. In addition, a button to access the companies’ website may be included that allow customers quick access to interaction functionalities.
The free plan is limited to management by a single user for a service, with the possibility of sending updates via Twitter and RSS feed. In the payment plans, the number of users that can manage the platform and the number of products to be listed are expanded, in addition to the possibility of notifications by e-mail and by a number of sms messages.